A support plan to help you grow

UI/UX, wireframes, research and development — we understand all areas of web design. We can take a start-up business with nothing to a fully functioning brand online and offline. We can revamp an existing website or take a successful brand to the next level.

Maintenance features

We create visually striking websites that make a lasting impression. Our systematic design approach ensures a cohesive and impactful user experience across your entire site, while our attention to detail elevates your brand’s digital presence to new heights.

SEO

SEO is very important if your website is a tool to generate business, whether that be selling services or products.

Web Hosting

Secure, scalable and robust enough to allow your website to grow in the future.

Pay per click adverts

Creating efficient Google Ads campaigns to drive exceptionally high-quality traffic to your website at the lowest possible cost.

Content Writing

From the first impression of your home page to the USP of each service, on-page content is there to help people discover you.

Carbon servers

Custom, scalable websites built with precision to drive growth and functionality.

Website backup

Custom, scalable websites built with precision to drive growth and functionality.

Dedicated servers

A range of dedicated servers come with next-generation hardware with as much storage as you need.

Security

Secure your business against the ever-evolving world of cybercrime with secure hosting solutions that deliver.

Tim Burnett
Every Testing & Assessment

“One of the most experienced UX designers I've ever had a chance to work with.

Richard London
Senior UX at Prometric

“I can’t recommend him enough, he is an asset to any team, with a great skill set.

Natalie Westwood AIWFM
Head of Delivery and Asset Management

“Neil built us a clear and easy to navigate website and his communication with us throughout was brilliant.

Gavin Sykes
Software Developer

“He knows how to put together a good-looking product that's intuitive and easy to use!

Support plans

Our support plan is here to help you grow your business online through a website that performs well.

If you decide you don’t want to start a support contract with us

For those that just want to keep their website safe and secure

Monthly support retainer with dedicated project tracking

No Contract

If you decide you don’t want to start a support contract with us

Safe & Secure

For those that just want to keep their website safe and secure

Support Retainer

Monthly support retainer with dedicated project tracking

Update Wordpress CMS

Quoted/Wait Time
Yes
Yes

Security Scan

No
Yes
Yes

Priority Support

No
No
Yes

Urgent Support

No
No
1 per month

Book in tasks/work

Quoted/Wait Time
Quoted/Wait Time
Yes

Design Services

Quoted/Wait Time
Quoted/Wait Time
Yes

Response Time

24-48 hours
Within 6 hours
1-3 hours

Backups

No
Monthly
Daily

Support Type

Email
Email
Platform

FAQ: Website Support & Hosting

We get asked a lot of the same questions about hosting, support, and how we work. Here's a no-fluff breakdown to give you the info you need, fast. If you still need help, just drop us a message.

Web hosting is where your website lives online. It’s the space on a server where all your files—code, images, and everything else—are stored so people can access your site through the internet.

We work with top UK and US hosting providers, which means we can tailor hosting solutions to suit different business sizes and needs. You don’t have to worry about the technical side—we handle it, so you can focus on running your business.

There’s no one-size-fits-all price for hosting. It depends on the specific needs of your website. Once we understand what you’re after, we’ll give you a quote that fits.

Absolutely. If you’ve bought your own domain, just send us the details and we’ll get everything set up for you.

Northern Support is our ongoing support plan. It gives you a set amount of time each month where we keep your site running smoothly—fixing bugs, testing browsers, improving features, adding content, and making sure your site performs well.

Support is flexible. You can book half a day, a full day, or more each month depending on your goals. It’s about making sure your site stays current, grows with your business, and doesn’t fall behind.

No problem—we can do one-off work. Just keep in mind, since we’re often booked up, there might be a wait to slot your job in.

You’ll have access to Jira, our online project system. You can see what’s been done, what’s in progress, and track how much time each task has taken. Total transparency.

Unused time rolls over, and if you go over, we’ll let you know. If a job takes longer than expected or needs extra budget, you’ll be the first to hear. Need something done urgently? We’ll make it happen—we won’t let time limits hold things up.

Yes, if you're hosting through us, we’ll handle renewals and let you know ahead of time. No surprises, no downtime.

Definitely. We can migrate your existing site over to our hosting partners with minimal disruption. We’ll handle the technical stuff—just leave it with us.

Support covers bug fixes, plugin updates, performance checks, minor content changes, and browser/device testing. Basically, we keep your site fresh and functional.

Yes, you’re not locked in forever. Just give us notice and we’ll wrap things up properly.

Most website tweaks—adding new content, updating layouts, installing plugins, fixing bugs, speed optimisations, etc. If you’re not sure if something’s covered, just ask.

Support is ideal for smaller ongoing tasks. If you’re planning something bigger, like a full redesign or new section, we’d scope that out separately as a project.